How it Works
Self Scheduling
Providing an unmatched end-to-end experience that is intuitive to use, encourages self-service, and leveraging familiar technology
Historical Pain Points
Joe has not been to the dentist in 7+ months and only realizes this when his tooth starts bothering him
Joe cannot call the dentist during his workday, so he calls after hours and must leave a voicemail
After his first procedure, he needs to check with his wife and must call Marie, the office manager, another time to schedule
Marie spends 1 hour 45 minutes working with Joe over the course of his cleaning and treatment experience
Dentaire
Joe receives an automatic notification on his phone that he is approaching 6 months since his last cleaning
He clicks the notification which opens the app, and he schedules his appointment
After his initial cleaning, he can schedule follow-on treatments as necessary – just as easily in the app
If Joe has not scheduled his follow-on appointments, he will receive an automatic notification to do so
Marie, the office manager, does not need to be involved in the process
Cancellation Management
Historical Pain Points
The night before his cleaning, Joe realizes he has an important work meeting and calls the dentist office after hours, leaves a voicemail cancelling his appointment
Marie does not know until she arrives to work and must frantically call other patients to fill the chair
Empty chair is lost revenue for the practice
Other patients miss the opportunity to take the appointment
Marie returns Joe’s call and is able to schedule Joe’s cleaning 2 weeks away, due to a cancellation call she received earlier in the morning
Dentaire
Joe open the Dentaire app and cancels his appointment as soon as he realizes he will not be able to make it
He is reminded of the dentist’s cancellation policy when cancelling
Dentaire will automatically recommend Joe reschedule and provide availability
Dentaire will automatically send notifications to all other patients with upcoming appointments to request if they would like to change to the newly available time
Treatment Plans
Historical Pain Points
Joe had a mountain of paperwork to fill out when he arrived due to a change in his insurance
Both the dentist and Marie had to explain the follow-on treatment plan several times to Joe
Marie had to spend time looking up the required time between a filling and a crown – per the dentist’s preference
Joe cannot remember the treatment details when he arrives home and attempts to update his wife, Jill
Joe and Jill are stressed over the potential invoice, uncertain about insurance coverage, and frustrated with the lack of clarity
Dentaire
1-3 days before the appointment, Dentaire will automatically generate a notification to the patient requesting updated insurance information (if applicable)
Dentaire app can scan the patient’s insurance card for automated input of data, removing opportunity for error
Treatment plan options are provided with recommendations, full explanations, and associated costs
Insurance coverage and cost to the patient will be immediately available
